Commitment to excellence
 
EBM works around the clock with property managers, tenants, school boards, health care administrators, and various government agencies, to uphold our commitment to customer satisfaction and quality service.
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Quality control – our user-friendly Quality Assurance program

QA, (Quality Assurance), has been a driving force of growth for our company. It’s a mobile based program, that communicates with everyone in our team, on a real time basis. All communications with clients are recorded daily and reviewed throughout each day, by our management team, to evaluate performance and address issues quickly. Additionally, our account managers have periodic performance reviews with each of our clients to assure they are receiving the service they expect.

• Mobile/web-based quality control program
  
  EBM has been using a mobile operations app over 7 years to perform building inspections and enter work orders to communicate customer requests or complaints to our supervisors.
  
  It enables our account managers to enter inspection reports, as inspections are performed, complete with photos and GPS location, for additional verification.  Also, as the tickets are created, each site supervisor can acknowledge the receipt of the ticket and close the ticket as they complete the requested work or complaint.​

• Quality control using measurable data
  
  Everything that happens is documented, logged and easily accessible. Any inspection or a complaint from a building occupant, has a complete audit trail for future reference.   
  
  These analytics help identify potential issues, BEFORE they turn into problems. With our online dashboard, we can view the complete performance history and quantify effectiveness of service at any given time.  

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Personalized customer care and responsiveness 

Through many years of experience, EBM has developed an account management program that addresses both internal and external communications. Each customer has a designated account manager, with whom to communicate their daily issues. These account managers assist with such issues as complaints or complicated service requests and basic communications. Our account managers are there to provide timely and satisfactory solutions to any situation that may arise.
 
As a 24/7-365 single service provider, our dedicated team members are proudly known for prompt responses to every type of service call.  Our team members consistently respond to any emergency with timely attention.  EBM has a strong reputation for excellence in customer care and satisfaction.

EBM is a proud and active member of