Commitment to excellence
EBM works around the clock with property managers, tenants, school boards, health care administrators, and various government agencies, to uphold our commitment to customer satisfaction and quality service.
EBM works around the clock with property managers, tenants, school boards, health care administrators, and various government agencies, to uphold our commitment to customer satisfaction and quality service.
Quality control – our user-friendly Quality Assurance program
QA, (Quality Assurance), has been a driving force of growth for our company. It’s a mobile based program, that communicates with everyone in our team, on a real time basis. All communications with clients are recorded daily and reviewed throughout each day, by our management team, to evaluate performance and address issues quickly. Additionally, our account managers have periodic performance reviews with each of our clients to assure they are receiving the service they expect.
QA, (Quality Assurance), has been a driving force of growth for our company. It’s a mobile based program, that communicates with everyone in our team, on a real time basis. All communications with clients are recorded daily and reviewed throughout each day, by our management team, to evaluate performance and address issues quickly. Additionally, our account managers have periodic performance reviews with each of our clients to assure they are receiving the service they expect.
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Personalized customer care and responsiveness
Through many years of experience, EBM has developed an account management program that addresses both internal and external communications. Each customer has a designated account manager, with whom to communicate their daily issues. These account managers assist with such issues as complaints or complicated service requests and basic communications. Our account managers are there to provide timely and satisfactory solutions to any situation that may arise.
As a 24/7-365 single service provider, our dedicated team members are proudly known for prompt responses to every type of service call. Our team members consistently respond to any emergency with timely attention. EBM has a strong reputation for excellence in customer care and satisfaction.
Through many years of experience, EBM has developed an account management program that addresses both internal and external communications. Each customer has a designated account manager, with whom to communicate their daily issues. These account managers assist with such issues as complaints or complicated service requests and basic communications. Our account managers are there to provide timely and satisfactory solutions to any situation that may arise.
As a 24/7-365 single service provider, our dedicated team members are proudly known for prompt responses to every type of service call. Our team members consistently respond to any emergency with timely attention. EBM has a strong reputation for excellence in customer care and satisfaction.
EBM is a proud and active member of